Securing the Utility of the Future

The Entergy vision is simple but strong – We Power Life. Their industry leading efforts of keeping the lights on for their 2.9 million customers and improving the quality of life in their communities are second to none. Entergy is recognized as the only utility in the nation to have won an Edison Electric Institute Emergency response award every year since its inception. It has also been named to the Dow Jones Sustainability North America or World index for a remarkable sixteen consecutive years.

Overview

Despite its success, Entergy isn’t comfortable with the status quo. It wants to define the utility of the future. This vision of the “Utility Reimagined” required a challenge to conventional thinking and a new approach – a digital transformation. To do this, Entergy needed technology partners to help it achieve more agility and insight from its data. It wanted to move away from system silos and manual processes that consume working hours and increase risk, and deploy new technologies that intelligently converge, analyze and present data for better decision making and reduce operational cost. Headquartered in New Orleans, Louisiana, Entergy Corporation delivers electricity to 2.9 million utility customers in AR, LA, MS & TX. It operates power plants with 30,000 MW of electricity generation (including 9,000 MW of nuclear power).

Solution

  • Streamline and standardize work processes to reduce cost and improve efficiencies
  • Reduce human error rate affecting performance
  • Integrate 1000+ disparate applications and systems
  • One place for access management across the enterprise for IT/OT/physical security
  • Maintain regulatory compliance including CIP/Non-CIP
  • Reduce risk by eliminating orphan IDs

Objectives

  • 20,000+ (Employees/Contractors)
  • Guardian Suite
  • Big Data Engine
  • Mobile Platform
  • IT/OT/Physical Connector Framework
  • Policy Engine
  • Access Reviews and Certification Module

The Process

After multiple internal audit findings for improper user access, it was clear that effective regulatory compliance would require a comprehensive strategy for centralized Identity and Access Management (IAM). Existing unstructured IAM business processes had become a burden for application owners—certification of user accounts typically took months to conclude. At the same time, on-going stringent NERC CIP compliance regulations around access management kept the security department on their toes. The legacy IAM solution failed to fully realize the vision.

Plugging Into the Power of Security as a Business Enabler

Led by their CIO office, Entergy began their digital transformation and security convergence with the vision of being a data-driven organization. A key part the company’s change was an overhaul to their safety and security landscape including enhancing identity and access management for its 20,000+ employees and contractors. Entergy implemented an end- to end AlertEnterprise security convergence solution for its first phase, featuring complete automated hire to retire and access management, delivering enterprise-wide security, governance, compliance, policy enforcement, automation and workforce management with a straightforward and engaging user experience. As a secondary step, Entergy will further tighten the integration and embedded controls by deploying direct connectivity between AlertEnterprise software, SAP® SuccessFactors® HCM Suite and SAP Concur® travel management services. Entergy will also deploy a powerful integration between FireEye Security Suite and AlertEnterprise software to deliver holistic and intelligent situational awareness.

Self-Service

  • One stop shop to request access to job roles, applications, and physical access.
  • 100% visibility of access requests status, approvals, training, background checks, and built-in workflow SLA and escalations.
  • Password resets eliminated the top help desk call issue and enforced company standards – mobile and PC.
  • Faster and more reliable access request turnaround as all IT/OT/Physical Systems were integrated and automated at a much lower support cost.
  • Intuitive naming conventions, display and reporting made it easier to understand and assess information.

Access Governance & Compliance

  • Automated access reviews eliminated high-risk access creep with scheduled access review event alerts.
  • Active policy enforcement was built-in including expiring background, training and certification checks, with automatic access shutoff on expiry.
  • Frictionless traveler access with SAP Concur® Integration will automate rule based grants of building access for travelers including automatic access removal at the end of a trip.
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David Cassady

Chief Revenue Officer

David Cassady has been selling and leading sales teams in Silicon Valley for more than 30 years. During that time, he’s led a mix of established software players and startups. Cassady has also been involved with five IPOs — and at least as many acquisitions.

As Chief Revenue Officer, David leverages his extensive experience helping software businesses drive growth through skill-building for cloud and SaaS-focused teams. Together with the AlertEnterprise team, David is focused on the intersection of a repeatable sales process, a predictable pipeline and a multi-channel go-to-market strategy that includes physical security system integrators and SAP — all with the goal of driving explosive growth for the company.

Mark Weatherford

Chief Security Officer

Mark Weatherford brings years of high-level cyber-physical expertise to AlertEnterprise, and as Chief Security Officer (CSO), he guides the strategy of data management and protection by advising cyber-physical security policies and procedures within the company. Weatherford also works in liaison with businesses and executive professionals in the cyber and physical security industries to further accelerate security convergence adoption.

Mark has held numerous high-level cyber-centric positions, including Vice President and Chief Security Officer at the North American Electric Reliability Corporation (NERC), the Department of Homeland Security’s first Deputy Under Secretary for Cybersecurity under the Obama administration, California’s first Chief Security Officer, and the first CISCO for the state of Colorado.

Harsh Chauhan

Chief Technology Officer

As Chief Technology Officer (CTO) of AlertEnterprise, Harsh Chauhan is responsible for the company’s engineering technology innovation and solution delivery. A 20-year technology veteran and leader, Chauhan is focused on the growth of the company’s 3D Governance Risk Compliance (GRC) hyperscale cloud platform.

He also continues to develop integrated solutions with leading technology partners like SAP, SAP NS2, and ServiceNow. Before AlertEnterprise, Mr. Chauhan held multiple CTO positions, as well as Product Owner and Head of Development at SAP GRC 10.0, delivering targeted solutions to high-profile SAP clients.

Ruby Deol

Chief Operations Officer

Ruby Deol oversees all business units at AlertEnterprise. With more than 20 years of experience in global sales and support services, Deol nurtures existing client relationships with a customer-first approach. As AlertEnterprise continues to grow in industry recognition and stature, Deol is charged with developing and implementing methods to meet organization goals and facilitate the company’s ongoing transformation.

Jasvir Gill

Founder and CEO

Leading the charge of digital transformation and security convergence is Jasvir Gill, Founder and CEO of AlertEnterprise, Inc. An accomplished engineer by trade, Gill is driving the long-overdue digital transformation of the physical security industry.

Prior to launching AlertEnterprise, Gill was the founder and CEO of Virsa Systems, where he grew the company into a global leader of application security software. An early pioneer in establishing governance, risk and compliance as a software market segment, he drove exponential growth at Virsa, facilitating its acquisition by SAP in 2006.

In his free time, Jasvir helps drive social and economic empowerment in the community. He’s also a trustee at the American India Foundation.