Insuring Security As A Business Enabler

With roots that trace back to 1919, AIG is a global insurance company with operations in more than 80 countries and jurisdictions. AIG provides a range of insurance products to support their clients in business and in life, including: general property/casualty, life insurance, and retirement and financial services through our General Insurance, Life and Retirement and Investments business units.

For nearly 100 years, AIG has been committed to helping its clients prepare for what’s next. Whether that’s helping cities and communities to prepare for and recover from natural disasters or providing a financially secure retirement for millions of Americans, AIG’s tradition of expertise is rooted in understanding the trends driving insurance needs, and how to help others manage their risk proactively. However, when it came to its own potential security risks, AIG sought to reevaluate and transform its physical security approach. Looking to move away from decentralized system silos, and inefficient and error-prone manual processes, AIG implemented an AlertEnterprise Physical Identity and Access Management (PIAM) system that unified their security, automated their processes, enhanced customer experience, and reduced operational cost.

Overview

Objectives

  • Customer service on the front end
  • Security on the back end
  • Situational Intelligence and reporting
  • System self-service and empowerment
  • Increased efficiency
  • Reduced operational cost

The Numbers

  • 100K+ Cardholders
  • 185+ Locations
  • 34 Countries
  • 50+ Badging Offices
  • Multi-tenant Buildings
  • 1000+ Visitors Per Day

Solution

  • Enterprise Guardian
  • Visitor Identity Management

“We went from 84 locations on our corporate standard access control system (all within the United States) in 2011 to more than 185 locations in 34 countries in 2018. AlertEnterprise has been a great partner and force multiplier for us. Their platform has enabled us to provide independence and autonomy to the customers we support while ensuring a safe and secure process by ensuring the process flow is in alignment with our policies and standards.”

– Allen Viner, Global Head of Physical Security, AIG

A New Policy of Security

Responsible for securing more than 100K cardholders in 190 corporate locations spread across 135 cities worldwide, AIG’s Global Physical Security and Administration team delivered an enterprise-wide physical security transformation. With a vision of convergence, the team implemented Enterprise Guardian software unifying their badge and building access, and delivered situational intelligence to identify potential security risks in real-time for further investigation. The Enterprise Guardian software’s direct connection with AIG HR and affiliated company directory systems provided smooth onboarding and secure offboarding and termination performance. Through the integration with the corporate physical access control system (PACS), AIG automated its badging process. By using the software’s powerful reporting tools and dashboards, AIG enabled quicker, easier, and auditable analysis of facility utilization, badge activity, and access recertification. Beyond increased security and process, the system also provided critical data insights on space utilization that lead to significant real estate savings.

Decentralized to Centralized

  • Security convergence across physical and logical systems
  • HR and affiliated company directory system integration enables smooth hire to retire identity lifecycle event automation
  • PACS integration provides one source for badging and recertification. PACS client software access lockdown for maintenance use only
  • Real estate system integration for space utilization reporting and insights

Automation of Access Reviews and Recertification

  • Automate method and process to quarterly review critical access by Area Owners
  • Notify / remove user’s access levels not used in past 90 days
  • Identify rogue card holder accounts
  • Syncs with PACS configuration
  • Delegate review of user with critical access by manager
  • Recertify Area Owners and Delegates

Customer Experience

  • Self-service empowers users, managers and area owners and reduces the burden of security staff so they can focus on critical areas.
  • Look-up access
  • Request/approve access
  • Terminate access
  • Recertification
  • Badge printing
  • Tenant company self-service to manage their employees, contractors and visitors

Physical / Logical Security Auditing

  • High risk data centers
  • Auditable recertification process
  • Future system integration to being access control to the cabinet level
  • Tracking high risk access combinations
  • Trading floors
  • Staff counsel
  • Leased office space security and risk
  • Tenant portal

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David Cassady

Chief Revenue Officer

David Cassady has been selling and leading sales teams in Silicon Valley for more than 30 years. During that time, he’s led a mix of established software players and startups. Cassady has also been involved with five IPOs — and at least as many acquisitions.

As Chief Revenue Officer, David leverages his extensive experience helping software businesses drive growth through skill-building for cloud and SaaS-focused teams. Together with the AlertEnterprise team, David is focused on the intersection of a repeatable sales process, a predictable pipeline and a multi-channel go-to-market strategy that includes physical security system integrators and SAP — all with the goal of driving explosive growth for the company.

Mark Weatherford

Chief Security Officer

Mark Weatherford brings years of high-level cyber-physical expertise to AlertEnterprise, and as Chief Security Officer (CSO), he guides the strategy of data management and protection by advising cyber-physical security policies and procedures within the company. Weatherford also works in liaison with businesses and executive professionals in the cyber and physical security industries to further accelerate security convergence adoption.

Mark has held numerous high-level cyber-centric positions, including Vice President and Chief Security Officer at the North American Electric Reliability Corporation (NERC), the Department of Homeland Security’s first Deputy Under Secretary for Cybersecurity under the Obama administration, California’s first Chief Security Officer, and the first CISCO for the state of Colorado.

Harsh Chauhan

Chief Technology Officer

As Chief Technology Officer (CTO) of AlertEnterprise, Harsh Chauhan is responsible for the company’s engineering technology innovation and solution delivery. A 20-year technology veteran and leader, Chauhan is focused on the growth of the company’s 3D Governance Risk Compliance (GRC) hyperscale cloud platform.

He also continues to develop integrated solutions with leading technology partners like SAP, SAP NS2, and ServiceNow. Before AlertEnterprise, Mr. Chauhan held multiple CTO positions, as well as Product Owner and Head of Development at SAP GRC 10.0, delivering targeted solutions to high-profile SAP clients.

Ruby Deol

Chief Operations Officer

Ruby Deol oversees all business units at AlertEnterprise. With more than 20 years of experience in global sales and support services, Deol nurtures existing client relationships with a customer-first approach. As AlertEnterprise continues to grow in industry recognition and stature, Deol is charged with developing and implementing methods to meet organization goals and facilitate the company’s ongoing transformation.

Jasvir Gill

Founder and CEO

Leading the charge of digital transformation and security convergence is Jasvir Gill, Founder and CEO of AlertEnterprise, Inc. An accomplished engineer by trade, Gill is driving the long-overdue digital transformation of the physical security industry.

Prior to launching AlertEnterprise, Gill was the founder and CEO of Virsa Systems, where he grew the company into a global leader of application security software. An early pioneer in establishing governance, risk and compliance as a software market segment, he drove exponential growth at Virsa, facilitating its acquisition by SAP in 2006.

In his free time, Jasvir helps drive social and economic empowerment in the community. He’s also a trustee at the American India Foundation.